To ensure fair Internet access for all Stoney Nakoda Telecom subscribers, Stoney Nakoda Telecom maintains a Fair Access Policy. This policy establishes an equitable balance in Internet access for all Stoney Nakoda Telecom subscribers. Stoney Nakoda Telecom assigns a download threshold to each service plan that limits the amount of data that may be continuously downloaded within specified time periods. Subscribers who exceed this limit may be temporarily suspended.
How does the Fair Access Policy work?
The policy is implemented automatically by monitoring your usage over a one-month period. Each Stoney Nakoda Telecom service plan is assigned a download allowance. The download allowance is the amount of data (in bytes) which can be downloaded by a subscriber without restriction within a one-month period. When your usage exceeds your download allowance, your service may be temporary suspended. For business managed services with unlimited bandwidth, services that exceed the download allowance will not experience automatic suspension, but Stoney Nakoda Telecom retains the rights to re-evaluate usage and data plans.
Who is affected by the Fair Access Policy?
Some users consume much more bandwidth than the average user, and they will experience subscription restrictions. Typically, we find that the top 25 per cent of users consume 45 percent of total Bandwidth (download six times more than the average user). By providing a download allowance, more of the shared bandwidth is made available for everyone to use. Most users will have a better experience as a result of the Fair Access Policy.
Stoney Nakoda Telecom Internet access is not guaranteed. This policy applies to all service plans, including “unlimited” plans, where customers’ use of the service is not limited to a specific number of hours per month.
Restrictions can typically be lifted automatically or by calling into our network operation center. Managed Services will not have their services suspended but Stoney Nakoda Telecom retains the right to renegotiate plans and packages. Subscribers are likely to avoid the limitations imposed by the FAP if their use is typical of most Internet users and consists of Web surfing and a reasonable amount of downloading.
Our goal is to ensure that each Stoney Nakoda Telecom customer receives fair and consistent access to the Internet. To minimize the impact that heavier users might have on the experience of other Stoney Nakoda Telecom customers, we have implemented a Fair Access Policy. Our intent with this policy is to affect the fewest customers while helping maintain the best speeds for most customers.
Use of Torrent applications (UTorrent, BitTorrent, etc.)
What service generally use most of your download allowances?
Full-length movie or video downloads (e.g., Netflix streaming movies)
On-line interactive gaming
Downloading very large files (i.e., file sizes that are close in size to the download threshold of your service plan)
Peer-to-peer (P2P) file sharing programs.
Continuous downloading or viewing streaming media content such as audio or video programming
Hosting of server devices such as email, FTP or Web servers
Hosting computer applications such as Web-cam feeds
Internet-based PC backup services that archive your data on a central server
Extensive downloading of attachments from Usenet Newsgroups (NNTP)
Criminal Offences While using the Communication Services, the Customer is prohibited from, in STONEY NAKODA TELECOM’ sole judgment, posting, uploading, reproducing, distributing or otherwise transmitting information or materials where such activity constitutes a criminal offence or from otherwise engaging in or assisting others to engage in any criminal offence including, but not limited to, those offences listed below:
Unauthorized use of a computer
Mischief in relation to data
Civil Offences and Violations of the Rights of Others
While using the Communication Services, the Customer is prohibited from, in STONEY NAKODA TELECOM’s sole judgment, posting, uploading, reproducing, distributing or otherwise transmitting information or materials where such activity gives rise to civil liability or from otherwise violating the rights or assisting others to violate the rights of STONEY NAKODA TELECOM or any third party, including, but not limited to, the violations listed below:
Misappropriation of trade secrets
Other Prohibited Activities
While using the Communication Services, the Customer is prohibited from engaging in or assisting others to engage in any activity that, in STONEY NAKODA TELECOM’ sole judgment, (1) violates applicable policies, rules or guidelines of STONEY NAKODA TELECOM or other on-line service providers, (2) disrupts or threatens the integrity, operation or security of any Communication Service or any computer or Internet system, (3) elicits complaints from other Internet users or Internet service providers, (4) is contrary to any law or regulation,
or (5) is otherwise objectionable. Examples of such prohibited activity include, but are not limited to:
Scanning or probing another computer system
Obstructing or bypassing computer identification or security procedures
Engaging in unauthorized computer or network trespass
Maintaining a relay service open to the general public
Engaging in denial of service attacks
Posting, uploading, reproducing, distributing or otherwise transmitting any data, information or software that constitutes a virus, trojan horse, worm or other harmful or disruptive component
Exporting equipment, software, or data outside of Canada or the U.S. in contravention of applicable export control legislation
Falsifying address information, modifying message headers to conceal the Customer’s identity or impersonating others, for the purpose of circumventing this Acceptable Use Policy
Posting, uploading, reproducing, distributing, otherwise transmitting, or collecting responses from unauthorized or unsolicited duplicative e-mail messages, junk or bulk e-mail messages, chain letters, newsgroup postings or other “spam” (STONEY NAKODA TELECOM reserves the right to determine, in its sole discretion, whether a message constitutes “spam”)
Engaging in any conduct that directly or indirectly encourages, facilitates, promotes, relies upon or permits the foregoing prohibited activities including, without limitation, failing to implement reasonable technical or administrative measures to prevent spam, viruses and worms
The Services offer a variety of access speeds and service plans. All services are subject to the availability of suitable equipment and facilities and consequently all services are not available at all locations. Also, to ensure fair network access to all users, STONEY NAKODA TELECOM may manage network resources using methods including, but not limited to:
allocation of bandwidth, which may limit the availability or speed of service;
filtering for spam and malicious content, which may occasionally result in unintended blocking of inoffensive content; and
restricting the network access available to specific transmission protocols.
Stoney Nakoda Telecom Fair Access Policy
At Stoney Nakoda Telecom, our goal is to give each of our customers the fastest service possible at the lowest possibleprice.
We are always striving to develop programs and policies that help make that possible. Our Fair
Access Policy is designed to impact the fewest customers while helping ensure the best speeds for thevast majority of our customers.
Stoney Nakoda Telecom has documented that a percent of customers account for a disproportionate share of data usage on the Stoney Nakoda Telecom network. To ensure that all Stoney Nakoda Telecom customers have equitable access to the Stoney Nakoda Telecom network, Stoney Nakoda Telecom has implemented a Fair Access Policy (or “FAP”), Stoney Nakoda Telecom sets usage thresholds on the amount of data you can upload and download within stated time periods. If you exceed these thresholds, Stoney Nakoda Telecom will temporarily limit the speed at which you can send and receive data over the Stoney Nakoda Telecom access network. You will still be able to use the Stoney Nakoda Telecom Internet service, but your speed will be slower. Stoney Nakoda Telecom may use other traffic management and prioritization tools to help ensure equitable access to the Stoney Nakoda Telecom network for all customers. Your Stoney Nakoda Telecom Internet access is not guaranteed and is subject to this FAP.
Based on an analysis of typical customers, we have set a rolling 30-day limit on data usage per customer, called a Usage Threshold. As shown in the table below, this threshold varies based on the service plan you selected. For each service plan, the Usage Thresholds are significantly above the amount of data that is used by a typical customer. Every day, we measure your upload and download data usage (“Actual Usage”) to determine if your total Actual Usage, as aggregated over the previous 30 days (“Usage Total”), exceeds the Usage Threshold for the service plan that you selected.